It generally works automatically because our system uses a process called AutoDiscovery and also remembers the details when someone successfully connects.

However if it doesn’t you may need to ask your IT team for some information.

In order to connect to your Exchange server we need access to Exchange Web Services. This is enabled by default for Exchange 2007 SP1 and higher (this includes all versions of 2010, 2013, and 2016).

We need to know the public URL of your Exchange server. This will often look something like

If you are still unable to connect to your Exchange server from your email address and password alone, you may need to specify the optional username field.

The value for this usually looks like DOMAIN\username and you probably see it when logging in to your work computer.

Lastly, you should confirm with your IT Team that your account is setup for Exchange Web Services access.

The good news is that once one person from your company has connected successfully we’ll know the server URL and other settings for other people in your company and so it should be more straightforward for everyone else.